From first contact to final agreement, our customer service is our way of giving back to our customers, which is why we have spent our resources and time, developing the customer service offered to the highest possible standard. All of our team members go through rigorous training to ensure that they provide the customer service standard that our customers expect and appreciate. Our customer service team will follow the below steps with you to ensure that you get the quality of service you deserve, while helping us tailor the package to you and your customer’s individual needs;

1. First point of contact – When calling us for the first time you will be put through to an agent who will take your first queries including the desired location of the toilet and length of duration. as a starting point.
2. Order personalisation – Once the fundamentals have been achieved, we will begin to understand your event or project in further detail, including the number of guests, desire for the toilet and any further specifications for us to provide the best value.
3. Discussion – Once we understand your requirements better and have created a tailored made plan, we can then begin to offer our best prices. When pricing our toilets we considered a number of factor including labour, distance and the quantity of toilets needed, allowing us to offer the most fair and honest price possible, creating better value for you and your customers. 
4. Final agreement – Now the details have been sorted we can begin to prepare your toilet for delivery, once we have agreed upon a time of delivery (giving you the best value for money) we can begin working with our logistic managers to optimise routes, ensuring delivery and guaranteeing happiness amongst our customers.

Every step of the way, we can guarantee that our customer support team will be there to guide you, emphasizing honesty and fairness in communication while working with you and understanding your needs to create the most value for you by looking at every customer from a different angle. After all, one glove does not fit all.